SOLUTIONS FEATURES
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FEATURES |
Live Video, Audio Assist Interaction |
Contact Center Operator Support |
Multiple Dispalys and web site Support |
Push Pages Capability Videos, Forms, Doc, URL's |
| Integrations to CRM, DMS and other Web applications. |
Distribution and Queuing |
Customize Integrated Agent Console |
256-bit SSL Encryption |
Supervisory Permission and Control |
"Leave a Message" form when offline |
Customizable to Company Brand |
Customize all fields on windows |
Robust Reporting |
Customer engagement transfer between operators |
Transcript searchable history |
Operators statistics |
Sound and Visual Alerts |
Web-based Operator Console |
Emailed Chat Transcripts |
Canned Messages |
KnowledgeBase |
Customize Per and Post Emgagement Survey Forms |
Toll-free Telephone Support |
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