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"A customer experience is an interaction between an organization and a customer.  It is a blend of an organization’s physical performance (product, price, delivery), the emotions evoked, each intuitively measured against customer expectations across all moments of contact…  Over 50% of a customer experience is how you feel.  It’s not just about the what, it’s the how."  
– Colin Shaw, keynote speaker at IQPC’s Customer Feedback Week


"Capturing an audiences attention is one of the most sought after commodities for marketers today. The ability to capture a consumers nearly undivided attention, at that “moment of truth,” when intentions can be converted into either preference or purchase, is invaluable…
– Interactivedigitalsigns.com
 

Video-Assisted-Interaction Marketing -
On Demand Information For An On Demand World...

Video-assisted Interaction Marketing Platform (IMP): This new innovation is fast becoming the next generation in digital initiatives. Having the ability as a retailer to not only attract consumer attention and deliver compelling dynamic messaging but to have the consumer engage or interact with you by web or a touchscreen display to gather product or service information is an attractive value proposition. The ability to inform and educate a consumer and the ability to take that consumer through an experience that dramatically increases the odds of influencing a purchase — is where digital delivers the biggest return on investment.

Interaction MarketingYour customers appreciate good 24x7 website. But many times they prefer live assistance. Make it easy for them. Video-Assisted-Interaction Marketing Platform is the best way to enhance the brand experience and drive customer satisfaction. Our Video-Assisted-Interaction Marketing platform is specifically designed to help drive revenue through cross-selling, up-selling, and providing informational guidance.

video assistArgistics Video-Assisted-Interaction Marketing platform bridges the gap between self-service customer care and assisted service, delivering that extra touch to ensure a quality customer experience. Your agents can manage multiple concurrent customer interactions, therefore, maximizing contact center efficiency and keeping your costs down.

video assistArgistics Video-Assisted-Interaction Marketing platform, facilitates real-time, online customer interaction sessions between your agents and customers via two-way video, and audio for an enhanced experience. Multiple controls give customer service agents the ability to “push” requested information to the customer On-Demand. This information can come in all kinds of formats (videos, web pages, formsets, Pdf's) and are not just embedded links but fully viewable in an encapsulated i-frame so that the customer is always fully engaged with the information they request.

Argistics platform can be accessed from anywhere and is delivered via a interactive displays and/or company web site to enhances your retail footprint by reaching the consumer..

Live ChatCustomer service agents can provide consistent answers fast, by tapping into Argistics’s customizable knowledge base. Argistics can feed into any major CRM package so that all customer interaction sessions can be saved in the customer’s record, so your organization will have a complete customer view for the next interaction. Supervisors can monitor and join an agent’s customer interaction session to assist in resolving issues. And escalated issues can be routed as needed.

Live support The value of the Argistics Video-Assisted-Interaction Marketing platform extends beyond improving customer service. Your agents are just a click away from enhancing the customers experience and placing them in a virtual “brick and mortar” experience. Integrated organizational processes can assist in Cross-selling and up-selling and are made easier through the Video-Assisted-Interaction Marketing platform. Promoting extended service contracts and warranties are just a couple of other examples where you can implement Video-Assisted-Interaction Marketing . Give your customers the information they want and need on demand - with Argistics.

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